AskAura

Privacy Policy

Last Updated: November 28, 2025

Introduction

At AskAura (operated by Sven Labs), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI astrology platform. By using AskAura, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for AskAura, we collect:

  • Email address
  • Birth date, time, and location (for astrological chart generation)
  • Name (optional)

Usage Data

We automatically collect certain information when you use our service:

  • Voice conversation transcripts and audio recordings
  • Device information (browser type, operating system)
  • IP address and approximate location
  • Usage patterns and interaction data
  • Session recordings and analytics data (via PostHog)

How We Use Your Information

We use your information to:

  • Generate and interpret your personalized astrological chart
  • Provide voice AI conversations and cosmic guidance
  • Send you updates, newsletters, and service announcements
  • Improve our AI models and service quality
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our platform (e.g., Vapi.ai for voice processing, ElevenLabs for voice synthesis, Bird.com for email delivery, PostHog for analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

AI Training and Your Data

We do not use your personal conversations to train public AI models without your explicit consent. Your voice conversations and astrological queries remain private and are used solely to provide you with personalized guidance.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For more details, see our Cookie Policy.

Children's Privacy

AskAura is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of AskAura after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: